Frequently Asked Questions...
- Who are Arena Rooms.com?
- Do I need to set-up an account?
- Why should I set-up a company account?
- How long does it take to open a company account and what information is needed?
- How can I pay?
- What if I need help with any aspect of the Arena Rooms.com website?
- What if I cannot find the facility I want or I want to talk to somebody about my requirements?
- Are my payment details secure, if I pay by credit card?
- I have booked a meeting room or opened an account and have not received an email confirmation?
- Do I have to buy anything when I have opened an account?
- Can I update my account details?
- Can I give you feedback on any aspect of your website or service?
- What happens if my booking time or date needs to change?
- Can I cancel my booking, once it has been confirmed?
- Do my details get passed to anyone else?
Q: Who are Arena Rooms.com?
A: Arena Rooms.com offer meeting & conferencing facilities,
training & meeting facilitation services & pitch hire at the Premiership,
Championship & National Football stadiums and other UK sporting arena
Q: Do I need to set-up an account?
A: Yes. It takes a few minutes to complete and enables us to send
you confirmation of your booking.
Q: Why should I set-up a company account?
A: As a business, you can use a credit line to manage your off-site meetings. We can email you special offers and you can join our loyalty club, which will give you improved discounts and a choice of rewards.
Q: How long does it take to open a company account and what information is needed?
A: It takes a few minutes online and needs the information that would be on most company letterheads. You can set-up an account by following this link
Q: How can I pay?
A: You can use a credit card or the credit line associated with your account.
Q: What if I need help with any aspect of the Arena Rooms.com website?
A: Simply email us at enquiries@arenarooms.com or call us on 0845 603 3139. We
would be happy to talk to you about any requirements you have.
Q: What if I cannot find the facility I want or I want to talk to somebody about my requirements?
A: Simply email us at enquiries@arenarooms.com or call us on 0845 603 3139. We would be happy to talk to you about any requirements you have.
Q: Are my payment details secure, if I pay by credit card?
A: We use the latest internet security protection for all payment transactions.
Q: I have booked a meeting room or opened an account and have not received an email confirmation?
A: You should receive an email confirmation within a few minutes. If you have not received an email after 24 hours, please advise us using enquiries@arenarooms.com or call us on 0845 603 3139.
Q: Do I have to buy anything when I have opened an account?
A: No. Your account details can be used to join our regular newsletter of special offers and events. You can unsubscribe at any time.
Q: Can I update my account details?
A: Yes. Your account user name and password give you access to your account details and you can amend them at any time.
Q: Can I give you feedback on any aspect of your website or service?
A: Yes. We welcome any type of feedback that can improve the level of service we offer you.
Q: What happens if my booking time or date needs to change?
A: Please inform us as soon as possible if there are any changes to your original booking. We will always endeavour to meet your requirements, subject to room availability. Please note there can be an amendments charge made by the clubs, depending on the notice period given for charges, prior to the event.
Q: Can I cancel my booking, once it has been confirmed?
A: There is a sliding scale of charges for cancelled bookings. This is because there may not be enough time for the facility to be resold.
Q: Do my details get passed to anyone else?
A: No. We have a strict policy of protecting your data and do not resell or pass your information to any other organisation.
